PAYMENT:

PayPal is the preferred payment method.

All major credit cards are accepted through PayPal.

All prices include GST.

SHIPPING:

Please provide a contact phone number to enable the courier to contact you if required.

 If your phone number is recorded in your PayPal account, this will suffice.

Please advise of any special delivery requirements.

A Tracking Number will be provided for all deliveries.

Items will be dispatched within 1-2 business days.

Normal delivery times are between 3 and 8 business days for most locations – Longer for remote locations.

We use Australia Post, Allied Express or Fastway Couriers.

Items are shipped direct, so pickup is not available.

We are unable to deliver in some remote locations.

Please check “below” for the list of undeliverable postcodes.

DELIVERY AND TRACKING:

Orders are generally shipped from our distribution centre, which is located in Melbourne, the next day after full payment is received.

The distribution centre is working with three couriers to provide the most efficient delivery service with the most reasonable price and quickest service.

When your order is dispatched, you will be given a consignment number. 

You can use the number to track your order at the Australia Post’s website.

To track an item that is dispatched with Fastway, please visit https://www.fastway.com.au and use the given tracking number.

Allied Express requires consignment note and the postcode of the destination to track item at https://alliedexpress.com.au/ or call 131373 for more queries.

UNDELIVERABLE PACKAGES:

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

INACCURATE ADDRESS:

If there are any address discrepancies with your order and the product is returned to us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

UNSUCCESSFUL DELIVERY ATTEMPT:

If no one is present when the order arrives, and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, an arrangement will be made in advance to ensure your item arrives at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

REJECTED BY RECEIVER:

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent. The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team. Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

UNDELIVERABLE POST CODES:

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically.

Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

ALL ITEMS:

State Postcode Suburb

SA 5701 WOOLUNDUNGA

WA 6740 DRYSDALE RIVER

WA 6740 MITCHELL PLATEAU

WA 6740 OOMBULGURRI

WA 6740 KALUMBURU

WA 6740 PRINCE REGENT RIVER

WA 6740 WYNDHAM

WA 6743 WARMUN

WA 6743 CAMBRIDGE GULF

WA 6743 LAKE ARGYLE

WA 6743 DURACK

WA 6743 GIBB

WA 6743 KUNUNURRA

TAS 7151 HEARD ISLAND

TAS 7151 DAVIS

TAS 7151 MAWSON

TAS 7151 MACQUARIE ISLAND

TAS 7151 MCDONALD ISLANDS

TAS 7151 CASEY

BULKY ITEMS:

State Postcode:

NT 0800-0999

NSW 2641,2717,2831,2898,2899.

QLD 4184,4421,4450-4499, 4680, 4700-4805, 9920-9959

QLD 4806-4899, 4900-4999, 9960-9999

SA 5701

WA 6055

TAS 7151

WA 6215-6699

WA 6700-6799

WARRANTY AND RETURNS:

Easyshopperoz generally offers a 12-month warranty to all products, unless stated otherwise. Some products will be provided with an extended warranty for your peace of mind.

Please refer to the product listing for the warranty period.

We request that you notify us within 10 working days in the event that the item arrives damaged or faulty.

Please provide a description and if possible, images (or a short video clip if more appropriate – whatever is easier) of the damage in order to proceed with the warranty process.

Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process.

Please do not return the item without advising us prior. (If we need the faulty item returned, we will issue you with a return authorization)

To make a claim, please provide us with any kind of proof showing that you purchased the item from us.

We would like you to also describe the problem and state whether you are requesting a replacement, repair, refund or credit.

Refunds generally take up to 2 working days to process and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process.